ADMIN

Job Description

1. ADMIN ROLE – CORE RESPONSIBILITY

 The admin is not just paperwork — they are the backbone of sales

conversion.

 Main Duties:

 Maintain all booking & enquiry documents

 Track every lead (no missing follow-up)

 Coordinate between sales team & clients

 Ensure payment + document completion on time

 Push pending leads toward conversion

2. DOCUMENT MANAGEMENT SYSTEM

A. Lead Entry (Daily Mandatory)

 Every enquiry must be recorded in a sheet / CRM:

 Fields to maintain:

 Client Name

 Contact Number

 Travel Destination

 Travel Date

 No. of Pax

 Budget

 Source (WhatsApp / Instagram / Reference)

 Assigned Staff

 Status (New / Follow-up / Confirmed / Lost)

 👉 Admin must update this daily without fail

B. Booking File Creation

 Once client shows interest:

 Create a Booking File (Digital + Physical)

 Include:

 Quotation shared

 Client ID proof

 Travel tickets

 Hotel vouchers

 Payment receipts

 Special requests

 👉 File naming example:

 ClientName_Destination_Date

C. Payment Tracking Sheet

 Maintain:

 Total Package Cost

 Advance Received

 Balance Pending

 Due Date

 Admin should alert sales team 2–3 days before due date

3. FOLLOW-UP SYSTEM (MOST IMPORTANT FOR SALES)

Application Deadline: May 31, 2026